Performance Management Essay Example | Topics and Well Written Essays - 3500 words

Performance Management - Essay Example Performance Management, therefore, combines various management methods that support each other in striving for improved performance in organisations. The concept of performance management and the debate over the effectiveness of performance management programmes have been of interest among human resource professionals for many years (Lawler & McDermott, 2003). As organisations seek ways to improve their competitive edge while maintaining or cutting budgets they are looking towards their human resources to provide more value for money. Performance management is seen as a key element for success in today's increasingly competitive environment (Anonymous, 2001). Indeed, a review of its theoretical foundations indicates that performance management should achieve the stated and, while there is empirical evidence to that effect, the fact remains that its implementation is problematic. Performance Management, as a management method, has three major components, each of which is based on management theories. The first component is strategic planning, involving short and long term goals and objectives, as well as defining the mission and future vision of an organisation and each of its divisions. The second component has to do with constant measurement of variables from the various parts of an organisation. The third component is feedback. The use of teamwork is emphasized in all three major components of Performance Management. The Goal Setting Theory, Total Quality Management (TQM), Reinforcement Theory, and Job Characteristic Theory are used as theoretical bases for Performance Management. The main emphasis in Performance Management is on direction, measures and feedback, to redirect and/or celebrate. Goal setting provides an important basis for management methods, such as strategic planning. Workers must know exactly what results are expected from them and receiv e feedback on actual results which are based on measurements. Strategic planning involving goal setting, both long term and short term, a plan of how to reach the goals, measurement, and feedback are the main factors in Performance Management. Proceeding from the above stated, it appears that the management theories in which Performance Management is grounded, predefine it as a successful approach to managing an organisation's workforce towards greater productivity. While numerous scholars have tended towards this opinion, the fact remains that Performance Management is a topic of controversy. If one is to objectively evaluate Performance Management, it is necessary to review the criticisms which surround it. 3 The Dilemmas of Performance Management In spite of frequently cited problems with traditional, standard performance measurement systems, most companies continue to rely upon them so this practice continues to be vital to organisations. Research at the Center for Effective Organisations suggests that performance appraisal represents the key element in the overall human resource management of an organisation (Mohrman, 1990). The judgments of

Customer services Essay Example | Topics and Well Written Essays - 1000 words

Customer services - Essay Example Purchasing, product quality and product manufacture may never interact or talk to clients directly, yet they are crucial aspects in meeting the needs of the customers. If a business wants to deliver costly goods that, does not work and make late delivery, this affects consumer service in the same way as the effects of rude sales representative will do. The entire business should consolidate its efforts to offer adequate and effective customer service. The paper will investigate different ways of enhancing customer service to enhance the profitability of an enterprise. Discussion In a bid to compete effectively in a real customer-driven way, a business must integrate its whole business operations around meeting the needs and wants if its customers – not marketing, selling and client service, but logistics of production and financial infrastructure and metrics. Business exceeds expectation of their clients by focusing innovation attempts in different areas such as creating frien dly customer process, ensuring workers commitment to services of customers and client dialog, (James, 2009, p.12). A business attains some excellence in these areas to attain effective customer service. Businesses with better customer services comprehend that providing a superior experience for clients’ triggers loyalty and enhance combine results. ... Managers should understand and improve clients experience with their products and overall business transactions and services, (Kerr, 1996, p41). Similarly, business should streamline its resources without compromising its essentials. The company should maintain close contact with its clients on a regular manner, update them with free product and service information and ensure client satisfaction. This is because mood and perception of customers truly matters in any business transaction. For instance, if one is operating a healthcare company, he should understand that his clients are dealing with emotional aspects such as medication and illness, (Leone, 1999, p.45). Therefore, the employees should offer the client with emotional support and offer empathy dimensions to motivate and retain customers. Clientelling model is an effective mechanism used by large-scale companies. It entails pairing a client with a representative or employee who signs in the customer’s actions into the company database and meets future customer services accordingly. This is effective in creating connections with profitable customers, (Macphee, 2011, p.89). A company can improve customer service using cost-cutting strategies that balance the budget without terminating fundamental service, for instances, acting on the terms of the clients. This will involve interacting with clients in appropriate ways. Instead of employing a customer greeter whom clients mainly dismiss, the managers can instruct workers throughout the company to welcome incoming customers. This is about providing services based on the client’s terms. Additionally, create a strong customer

Smoking in ads Essay Example | Topics and Well Written Essays - 1000 words

Smoking in ads - Essay Example THESIS STATEMENT The thesis intends to argue on the fact that most advertising is made towards raising the usage of various products and on the same time, warning the viewers regarding the destructive behavior of smoking that can have unfavorable impacts upon the societal well-being at large. DISADVANTAGES OF SMOKING One of the common themes that many anti-smoking advertisements are based on intends to showcase the disadvantages of smoking on the health of the consumer. As depicted in these advertisements, the possibility of the smokers to suffer from several diseases, which can even cause significant threat to their lives. It is quite obvious that smoking affects both the physical along with the mental state of the regular consumers causing threat to various diseases. Theoretically, smoking is regarded as the habit or the action of inhaling the smoke of a tobacco or a particular drug. It is worth mentioning that smoking affects the physical state of an individual through the formati on of numerous diseases like emphysema, lung cancer and respiratory or heart diseases. At certain times, most of these diseases result in causing death of the individuals due to excessive smoking. Based on the above discussion, it can be affirmed from a broader understanding that negative consequences are observed from excessive smoking. Apart from affecting the physical state of an individual, smoking also affects the mental state of the regular abusers as well. This can be justified with reference to the fact that the biological factors engaged in smoking eventually affect an individual’s mental state by a considerable extent. It can be affirmed in this regard that the regular doses of a substance i.e. nicotine present in cigarettes eventually leads toward extensive changes in the individual’ brain, resulting in affecting their mental state at large (Mental Health Foundation, â€Å"Smoking and Mental Health†). Thus, showcasing these disadvantages of smoking, a ffecting the physical along with the mental state of regular abusers, anti-smoking advertisements tend to generate significant impacts on societal awareness against such destructive behaviors. SECOND HAND SMOKERS Another theme addressed in anti-smoking advertisements emphasizes the negative consequences faced by second hand smokers. In general, it can be affirmed that unavoidable smoking effects pertain not only on the abusers but also upon the second hand smokers breathing in the same air and therefore, reside within the periphery to be directing affected by the tobacco smoke. With this similar concern, secondhand smoking affects the lives of the individuals in the form of deteriorating their mental along with physical health. Conceptually, the notion of secondhand smoke is typically observed as the mixture of smoke that results from the burning end of a particular cigarette and also the smoke, which is exhaled by the smokers. It is quite evident that secondhand smoking distresses the people around the abusers in the form of causing several health related problems, even lung cancer. These problems may be related to respiratory along with ear infections, severe attacks of asthma and lung cancer among others. It can be apparently observed in this similar concern that the inhalation of secondhand